Enhancing Customer Experience Through Question Answering
Provide service agents with a tool to help the customers quicker and easier.
Demonstration of Question Answering
Question Answering works for all kinds of questions and many different use cases.
Whether you want to apply it to a knowledge base, a handbook, a manual, or a product description – a question answering system can be instrumental in improving customer experience.
To illustrate how Question Answering can help your business, watch the video below with an example about the questions on credit card terms.
Helps agents and customers to quickly get the relevant information.
Question answering system does not require pre-defined rules. It answers questions based on a semantic understanding. No maintenance is required maintenance once the training is performed.
It works by simply asking a question in natural language — no specific tutorial or onboarding is necessary to make use of the system.